Terms of Service

Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the Website located at pizza-via313.digital and all associated services, content, features, and functionality offered by Via 313.

By visiting the Website, creating an account, placing an order, subscribing to any promotional communications, or otherwise interacting with our digital or physical services, you expressly agree to these Terms in their entirety. These Terms apply to all visitors, registered users, and customers who access or use the Website or services in any manner.

If you are using this Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms. In such cases, "you" and "your" shall refer to both the individual user and the entity you represent.

Users must be at least 18 years of age to create an account, place orders, or engage in transactions through this Website. By using our services, you represent and warrant that you meet this minimum age requirement. Individuals under 18 may only use the Website under the direct supervision of a parent or legal guardian who agrees to these Terms on their behalf.

2. Description of Services

Via 313 is a food service business operating within the United States. Through the Website pizza-via313.digital, Via 313 provides customers with the ability to:

• Browse our menu offerings, including pizzas, appetizers, beverages, desserts, and other food items;
• Place online orders for pickup or delivery, subject to availability and service area;
• Create and manage user accounts for a streamlined ordering experience;
• Access promotional offers, loyalty programs, and special deals;
• Receive order confirmations, status updates, and customer support communications;
• Provide feedback, reviews, and ratings regarding our products and services;
• Access general information about Via 313, including locations, hours of operation, and contact details.

All services are subject to availability. Via 313 reserves the right to limit, modify, suspend, or discontinue any aspect of our services at any time, with or without prior notice, for any reason including but not limited to maintenance, seasonal changes, supply limitations, or operational decisions. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

Delivery services, where offered, are subject to geographic limitations. We reserve the right to define and change our delivery zones at our sole discretion. Availability of menu items may vary by location, time of day, and applicable seasonal or supply factors.

3. User Accounts and Registration

Certain features of the Website may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Keep your password confidential and not share it with any third party;
• Notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account;
• Accept full responsibility for all activities that occur under your account credentials.

Via 313 reserves the right to terminate, suspend, or refuse any account at our sole discretion, including accounts that contain false information or that we reasonably believe have been compromised or are being used in violation of these Terms. You may not create more than one account per individual or transfer your account to another person without our prior written consent.

4. User Obligations and Prohibited Activities

As a condition of your use of the Website and services, you agree to comply with all applicable federal, state, and local laws and regulations, including but not limited to those of the United States. You further agree not to engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Using the Website for any unlawful purpose or in any manner that violates applicable laws or regulations;
• Submitting false, misleading, or fraudulent orders, reviews, or information;
• Attempting to circumvent, hack, or interfere with the security features of the Website;
• Uploading or transmitting viruses, malware, or any other malicious code;
• Using automated tools such as bots, scrapers, or crawlers to access or collect data from the Website without our express written permission;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Engaging in any conduct that restricts or inhibits any other user's ability to use or enjoy the Website;
• Collecting, harvesting, or storing personal data of other users without their express consent;
• Attempting to gain unauthorized access to any portion of the Website, server systems, or databases connected to the Website;
• Using the Website to advertise, solicit, or promote any products or services without our prior written authorization.

4.2 Order-Specific Obligations

• You agree to provide accurate delivery and billing information when placing orders;
• You agree not to place orders with fraudulent payment methods or stolen credit card information;
• You agree not to place orders with no intention of accepting delivery or pickup;
• You agree to be present at the delivery location or pickup point at the agreed-upon time.

Violation of any of the foregoing may result in immediate termination of your account, cancellation of pending orders, and, where appropriate, referral to law enforcement authorities. Via 313 reserves all legal rights and remedies available to it under applicable law.

5. Orders, Pricing, and Payment Terms

5.1 Order Placement and Acceptance

All orders placed through the Website are subject to acceptance by Via 313. Submission of an order constitutes an offer to purchase, and Via 313 reserves the right to accept or decline any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity. An order is confirmed only upon our issuance of an order confirmation notification via email or through the Website interface.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes and fees. Prices are subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and notify you accordingly. Promotional prices, discounts, and special offers are valid only for the specified period and cannot be combined with other offers unless explicitly stated.

5.3 Payment Methods

Via 313 accepts payment through various methods as displayed on the Website at the time of checkout, which may include major credit cards, debit cards, and digital payment platforms. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize Via 313 (or its payment processor) to charge the applicable amount for your order, including any taxes, delivery fees, or gratuities.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally considered final once an order has been prepared. If you experience an issue with your order — including incorrect items, missing items, or quality concerns — please contact us promptly at [email protected]. We will review your complaint in good faith and may offer a replacement, store credit, or partial refund at our sole discretion. Cancellations requested before order preparation begins may be honored; however, we cannot guarantee cancellation once preparation has started.

5.5 Chargebacks

If you initiate a chargeback or payment dispute with your financial institution without first contacting Via 313 to resolve the matter, we reserve the right to suspend or terminate your account and to contest the chargeback through applicable legal and financial channels.

6. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and compilation of the Website ("Content"), is the exclusive property of Via 313 or its content licensors and is protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

The Via 313 name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Via 313. You may not use, reproduce, display, modify, distribute, or commercially exploit any Content from the Website without the prior express written permission of Via 313. Unauthorized use of any Content may violate copyright laws, trademark laws, applicable privacy and publicity laws, and other regulations and statutes.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use for the purpose of placing food orders and interacting with our services as intended. This license does not include the right to:

• Resell or commercially exploit the Website or its contents;
• Download or copy account information for the benefit of any third party;
• Use data mining, robots, or similar data gathering or extraction methods;
• Reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Website or services.

If you submit feedback, suggestions, reviews, or other communications to Via 313, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, and distribute such content worldwide in any media, without compensation to you.

7. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources ("Third-Party Services") such as payment processors, delivery platforms, or social media platforms. These links are provided solely for your convenience and do not constitute endorsement, sponsorship, or recommendation by Via 313. Via 313 has no control over the content, policies, or practices of Third-Party Services and assumes no responsibility or liability for any loss or damage arising from your use of or reliance on such Third-Party Services.

We encourage you to review the terms of service and privacy policies of any Third-Party Services you visit. Your interactions with Third-Party Services are governed solely by their respective terms and policies, and any disputes arising from such interactions are between you and the applicable third party.

8. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, PRODUCTS, AND FEATURES PROVIDED BY VIA 313 ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

VIA 313 EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES RELATED TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR SERVICES.

Via 313 makes no representations or warranties regarding the suitability of any food items for individuals with specific dietary restrictions, allergies, or medical conditions. While we strive to provide accurate allergen and nutritional information, we cannot guarantee that our products are free from cross-contamination with common allergens. Customers with known food allergies or dietary sensitivities are solely responsible for reviewing ingredients and consulting with our staff before ordering. Via 313 shall not be liable for any adverse reactions arising from the consumption of our products.

Some jurisdictions do not allow the exclusion of certain warranties; therefore, some of the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the greatest extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, VIA 313, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM YOUR RELIANCE ON CONTENT OR INFORMATION OBTAINED THROUGH THE WEBSITE.

THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF VIA 313 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, VIA 313'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW. IN ANY EVENT, VIA 313'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE AND SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO VIA 313 IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

10. Indemnification

You agree to defend, indemnify, and hold harmless Via 313 and its officers, directors, employees, agents, licensors, suppliers, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or in any way related to:

• Your access to or use of the Website and services;
• Your violation of these Terms or any applicable laws or regulations;
• Your infringement of any intellectual property or other rights of any third party;
• Your submission of false, inaccurate, or fraudulent information;
• Any dispute between you and a third party related to your use of our services;
• Any harm caused to other users of the Website due to your actions or omissions.

Via 313 reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with Via 313 in asserting any available defenses. This indemnification obligation shall survive the termination of these Terms and your use of the Website.

11. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. We are committed to complying with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable, and the Federal Trade Commission Act (FTC Act) regarding consumer protection and data privacy practices.

We implement reasonable administrative, technical, and physical safeguards to protect the personal information you provide. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your data.

12. Governing Law and Jurisdiction

These Terms of Service and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Via 313 is principally located, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.

To the extent that any lawsuit or court proceeding is permitted under these Terms, you and Via 313 agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in the applicable jurisdiction within the United States where Via 313 operates. You waive any objection to the laying of venue of any such proceeding in such courts and waive any objection that such courts are an inconvenient forum.

For users located in California, nothing in these Terms is intended to limit any rights you may have under the California Consumer Privacy Act, the California Consumer Legal Remedies Act, or other applicable California consumer protection statutes.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website and services ("Dispute") by contacting Via 313 directly at [email protected] and providing a written description of the Dispute, the relief sought, and your contact information. Via 313 will make good-faith efforts to resolve the Dispute within thirty (30) days of receipt of such notice. If the Dispute is not resolved informally within that period, either party may pursue the remedies described below.

13.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT AND CLAIMS FOR INJUNCTIVE OR EQUITABLE RELIEF, YOU AND VIA 313 AGREE THAT ANY DISPUTE SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, RATHER THAN IN COURT. Arbitration shall be conducted by a recognized arbitration organization, such as the American Arbitration Association (AAA), in accordance with its then-current Consumer Arbitration Rules. The arbitration shall be conducted in the English language and shall take place in the applicable United States jurisdiction where Via 313 is located, or via videoconference or telephone at the election of either party for claims under five thousand dollars ($5,000 USD).

The arbitrator shall have the authority to award the same damages and relief that a court could award, subject to the limitations set forth in these Terms. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own arbitration costs, except as otherwise required by applicable law or the AAA's Consumer Arbitration Rules.

13.3 Class Action Waiver

YOU AND VIA 313 AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. If this class action waiver is found to be unenforceable, then the entirety of the arbitration provision in this Section 13 shall be null and void.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or other rights where monetary damages would be inadequate.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with Via 313. Via 313 may, in its sole discretion and without prior notice or liability, terminate or suspend your access to all or any part of the Website or services for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Conduct that Via 313 believes is harmful, disruptive, or potentially illegal;
• Failure to pay for orders or engaging in fraudulent activity;
• Extended periods of inactivity;
• Business or operational reasons.

You may terminate your account at any time by contacting Via 313 at [email protected] and requesting account deletion. Upon termination, your right to use the Website and services shall immediately cease. Provisions of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, indemnification, disclaimers, limitation of liability, dispute resolution, and governing law — shall survive termination of these Terms.

Via 313 shall not be liable to you or any third party for any termination of your access to the Website or services, nor for any deletion of your account or associated data following termination.

15. Changes to Terms

Via 313 reserves the right to modify, update, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where practicable, provide additional notice such as a prominent Website notice or email notification to registered users.

Your continued use of the Website or services following the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree to the revised Terms, you must discontinue your use of the Website and services. We encourage you to review these Terms periodically to stay informed of your rights and obligations.

No modification to these Terms shall be valid unless made in accordance with the process described in this Section, and no oral representation shall modify these Terms.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any particular provision shall not affect the validity or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect as if the severed provision had never been included.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or guidelines published by Via 313 on the Website, constitute the entire agreement between you and Via 313 with respect to the subject matter herein and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and Via 313 regarding your use of the Website and services.

No failure or delay by Via 313 in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default of the same or similar nature.

18. Force Majeure

Via 313 shall not be liable for any delay, failure, or inability to perform its obligations under these Terms arising out of or attributable to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, governmental actions or restrictions, labor disputes, supply chain disruptions, power outages, internet failures, or any other event of force majeure. In the event of a force majeure event, Via 313 will make reasonable efforts to notify affected customers and resume normal operations as promptly as practicable.

19. Electronic Communications

By using the Website and providing your email address or phone number, you consent to receive electronic communications from Via 313, including order confirmations, service updates, marketing communications, and legal notices. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions contained in any promotional email or by contacting us at [email protected].

Transactional and service-related communications (such as order confirmations and account notifications) may be sent regardless of your marketing communication preferences, as they are necessary for the provision of services.

20. Accessibility

Via 313 is committed to making its Website accessible to all users, including individuals with disabilities, in accordance with applicable requirements under the Americans with Disabilities Act (ADA) and other applicable accessibility standards. If you experience difficulty accessing any portion of our Website or services, please contact us at [email protected] so that we can assist you and address accessibility concerns.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, or if you wish to exercise any rights described herein, please contact Via 313 using the information below: